FAQs for Rosellians

Rosella Street is your friendly neighbourhood marketplace for renting, buying, selling & donating. Our mission is to lend a helping hand to those wishing to make more sustainable consumer habits. Every time you buy, sell or rent on Rosella Street we will also donate 1% of the transaction amount towards planting a tree. You are also helping to avoid the masses of waste that end up in landfill each year! Pardon the language but that’s a pretty kick butt contribution to a better world!

The list is long my friend, but here´s the key things you need to know. We commit to you that:

Congratulations! That means you’re the founding member of Rosella Street in your area!! A pioneer of better ways to live and an inspiration for your neighbourhood.... To spread the word, please share Rosella Street with your friends via our Facebook, Instagram, or Linkedin pages. If you are keen to do more, please get in touch and let us know how we can support you.

Everyone who transacts on Rosella Street is required to set up a secure payment account. This is done through Stripe, a secure international payment gateway, just like PayPal. The details you enter in when creating your Stripe account are highly encrypted, and not visible even to the Rosella Street team. You can find out more about Stripe via our dedicated Stripe FAQ page

We ask for some of your personal information when you sign up, and before you interact on Rosella Street. This helps us to verify your identity and keep Rosella Street a safe place for all users. You have shown us trust in providing us with this information, and we will ensure we keep your data safe and comply with (and in most cases exceed the requirements of) all data protection legislation in your jurisdiction.

That can vary between jurisdictions around the world. Please ensure you declare your income on your tax return so that tax is paid in compliance with the taxation laws within your jurisdiction.

Transaction fees

Rosella Street charges a platform commission of 12 % on all paid rental transactions. We don’t charge a listing fee. You only need to pay when you get paid. Why do we charge you a commission? While we would love for the platform to be free, there’s a cost involved in bringing awesome things like Rosella Street to life. We use the commission to:

We donate 1% of every sale or rental to plant a bush tucker tree in Buymarr, a remote aboriginal community in north-east Arnhem land. Find more about our tree planting project here.

Payment processing fees

We set you up with a secure payment system -Stripe - to protect you from fraud and scamming (gone are the dangerous days of carrying cash, or providing your bank account details to a stranger!). Payment processing fees vary based on the location of your bank account. We charge a 3% + A$0.30 for Australian cards and 4.15% + A$0.30 for international cards.

Find out more information about Stripe here

So, if something is listed for $100, the borrower pays $100, and the lender receives $84.7 (if an Australian card is used for payment) or receives $83.55 (if an international card is used for payment)

Listing is easy, simply click Add a listing. You will then be taken through a simple and speedy registration, and you can begin listing your items. You can also have a look at the step-by-step guide in the video above.

Rosella Street prohibits the listing of items for rent which are:

Good call, people love that stuff! The way we have catered to boats and caravans is that they can be hired out as “stationary rentals”. That means the owner can bring it to renter, or the renter can use it in situ, but the renter is not able to move it around themselves. Gives access to some pretty cool spaces!

Walk to the top of the mountain and you shall find your answer. Alternatively try around 5-15% of the item’s purchased price per day, depending on factors such as age, condition, and even sentimental value. See how things go and then adjust the price based on demand. Another consideration is how long someone is likely to hire out your item (for example a bookset is likely to be booked out for weeks/months, so it is worth bearing that in mind when thinking of the price).

Yes! Your things, your choice. You can adjust the item availability during and after the listing process, as long as it does not affect any active bookings. You are under no obligation to rent your items upon every request, and you can rent out your things for as long as you like. Once you have agreed to a rental period with a user, they are not obligated to return it to you until the rental period is over, so plan ahead.

We understand it can be concerning to rent out items to people you don't know. This is why we do everything we can to minimize the risk of any unpleasantries.

While we aim to build a trusting and sharing community at Rosella Street, we also encourage all users to exercise sensible caution when interacting with others to ensure an enjoyable experience.

Renting is easy, simply type in what you need in the top bar, or get inspired by clicking the 'Browse' button on the homepage. Once you've found the thing you needed, check the calendar on the listing details to see its availability, and request to book!

Rosella Street brings the community together to share what they have, some things will be new, some will have developed "quirks" already. We encourage everyone to connect with each other by using the platform's inbuilt messaging system, communicate clearly the item's conditions prior to booking to avoid misunderstanding later on.

Firstly, make sure you are safe and ok. We understand things can break sometimes. In the rare event of a breakage, please contact the lender within 24 hours to discuss. Hopefully you just need to flick some hidden switch, or tap it twice and it will be off and running.

Platform commission

Rosella Street charges a platform commission of 5% on all paid sales transactions. We don’t charge a listing fee. You only need to pay when you get paid. Why do we charge you a commission? While we would love for the platform to be free, there’s a cost involved in bringing awesome things like Rosella Street to life. We use the commission to:

We donate 1% of every sale or rental to plant a bush tucker tree in Buymarr, a remote aboriginal community in north-east Arnhem land. Find more about our tree planting project here.

Payment processing fees

We set you up with a secure payment system -Stripe - to protect you from fraud and scamming (gone are the dangerous days of carrying cash, or providing your bank account details to a stranger!).

Payment processing fees vary based on the location of your bank account. We charge a 3% + A$0.30 for Australian cards and 4.15% + A$0.30 for international cards.

Find out more information about Stripe here

So, if something is listed for $100, the buyer pays $100, and the seller receives $91.7 (if an Australian card is used for payment) or receives $90.55 (if an international card is used for payment)

Firstly, make sure the item is fit for selling. Is it broken or does it have any missing parts that may affect the use of the item? If not, great!

Please research the item before putting it on the platform. What are similar items selling for online? Take into consideration the age of the item – is it new, like new, or used? Keep in mind if the item is too overpriced it may be harder to sell.

Rosella Street prohibits the listing of items for sale which are:

If you purchased an item which was being sent to you, and it either doesn´t arrive, or it arrives but is significantly not as described, please contact the Seller to attempt to resolve the issue. If a resolution is not possible please contact Rosella Street Customer Service Team for advice.

Staying safe, on and off the internet, is important and can protect your money, data AND yourself!

A donation is giving away an item for free! You can also pick up items off Rosella Street for free.

By donating your pre-loved items to someone else, you are lending a hand to someone in your community, and reducing landfill and the impact on the environment. In short, it’s a legendary act!

When considering whether something can be donated, our rule of thumb is if you’d give it to a friend, then it’s ok to donate.

Types of things not suitable to donate include: